Safe Internet Shopping - Crucial Conversations: Tools for Talking When Stakes are High

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Binding: Audio Cassette Dewey Decimal Number: 153.6 EAN: 9780972446228 Format: Abridged ISBN: 0972446222 Label: American Media International Manufacturer: American Media International Number Of Items: 1 Publication Date: 2003-06-25 Publisher: American Media International Studio: American Media International
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Spotlight customer reviews: Customer Rating: Summary: Learn to communicate better! Comment: I read this book as an assignment for a communication class. I thoroughly enjoyed this book as it was not only easy to read but, it provided valuable insight to what goes wrong during the communication process and how one can begin to steer the process back in a productive direction. After reading this book, I was able to use the practical applications to many different conversations i.e. personal and professional relationships. It is a truly valuable tool if you have ever left a conversation feeling that you could have done more. I will be purchasing the authors' other books. Customer Rating: Summary: Crucial Conversations: Tools for Talking When Stakes are High Comment: Crucial Conversations: Tools for Talking When Stakes are High An excellent book that provides realistic examples of many of the discussions we would like to have with our loved ones, colleagues and friends and somehow cannot find the right words to do so. A good resource for anyone who wants their conversations to have a positive impact on their lives and on the lives of those with whom they want a stronger connection. Customer Rating: Summary: Crucial Conversations Comment: As an Executive Coach, I highly recommend Crucial Conversations. Many of my clients face the challenge of talking with their peers and/or direct reports on a daily basis. Most people don't handle those difficult conversations very well. This book gives great steps and info on how to go about treading through the difficult waters. I have purchased several copies of this book as gifts for clients. I am currently re-reading it in order to grasp and absorb the rich content. Customer Rating: Summary: Common sense isn't really all that common Comment: I like this book a lot. Developed for business communication it has applications for many areas of life. I found it clear, instructive, insightful and relatively free of new-age doublespeak. I work in an ER and I communicate with angry people (sometimes including myself) in emotionally-charged situations on a daily basis. I find the techniques presented in this book quite practical. For comparison I read a few of the negative reviews. Several of them dismiss this book as "common sense." I think they miss the point that common sense is not really all that common. Customer Rating: Summary: Best book ever Comment: I have given this book to a number of people. It truly is a good read. Very helpful. For those of us that can be a bit timid....buy this book. More Reviews
Editorial Reviews: Crucial Conversaions gives people the tools to handle life's most difficult and important conversations.